Support Centre
We're here to help. Search our FAQ or get in touch.
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Email Support
support@syndy.co.uk
Response within 1 business day
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Dispute Resolution
For transaction disputes, use the Dispute button on your Commitment page.
How disputes work →Frequently Asked Questions
How do Audiences work?+
An Audience is a group of buyers joining together to unlock better pricing. You create or join an Audience, Providers submit offers, and once the group reaches the trigger threshold, everyone Commits and the deal is confirmed.
Is there a cost to join Syndy?+
Registration is free. Syndy charges a 5% (up to £5.00) platform fee on successful Commitments, shown clearly before you commit.
How do I become a Supplier?+
Register your organisation, complete our KYB verification, and you can then browse open Audiences and submit competitive offers.
What happens if a Supplier doesn't honour their offer?+
You can raise a formal dispute through the Platform. Our moderation team reviews evidence from both parties and issues a binding decision within 5 business days.
How do I delete my account?+
Go to Account → Settings → Privacy and click 'Request account deletion'. We will process your request within 30 days in line with UK GDPR.
How do I export my data?+
Go to Account → Settings → Privacy and click 'Export my data'. You'll receive a data package by email within 30 days.
Support Response Times
- • General enquiries: 1 business day
- • Account issues: 2 business days
- • Dispute matters: 5 business days
- • Security concerns: 24 hours
Syndy operates Monday–Friday, 09:00–17:30 GMT. We do not provide phone support.