Support Centre
We're here to help. Search our FAQ or get in touch.
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Email Support
support@syndy.co.uk
Response within 1 business day
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Dispute Resolution
For transaction disputes, use the Dispute button on your Commitment page.
How disputes work →Frequently Asked Questions
How do Syndicates work?+
A Syndicate is a group of buyers joining together to unlock better pricing. You create or join a Syndicate, Providers submit offers, and once the group reaches the trigger threshold, everyone Commits and the deal is confirmed.
Is there a cost to join Syndy?+
Registration is free. Syndy charges a 5% platform fee on successful Commitments, shown clearly before you commit.
How do I become a Provider?+
Register your organisation, complete our KYB verification, and you can then browse open Syndicates and submit competitive offers.
What happens if a Provider doesn't honour their offer?+
You can raise a formal dispute through the Platform. Our moderation team reviews evidence from both parties and issues a binding decision within 5 business days.
How do I delete my account?+
Go to Account → Settings → Privacy and click 'Request account deletion'. We will process your request within 30 days in line with UK GDPR.
How do I export my data?+
Go to Account → Settings → Privacy and click 'Export my data'. You'll receive a data package by email within 30 days.
Support Response Times
- • General enquiries: 1 business day
- • Account issues: 2 business days
- • Dispute matters: 5 business days
- • Security concerns: 24 hours
Syndy operates Monday–Friday, 09:00–17:30 GMT. We do not provide phone support.