Dispute Process

Overview

Syndy provides a structured dispute resolution process for disagreements arising from transactions on the Platform. This process is available to both Buyers and Providers.

Step 1: Direct Resolution (Required)

Before raising a formal dispute, you must attempt to resolve the issue directly with the other party through Syndy messaging. Allow at least 48 hours for a response.

Step 2: Raise a Dispute

If direct resolution fails, raise a formal dispute from your Commitment page. You must provide: (a) a clear description of the issue; (b) evidence (screenshots, messages, documentation); (c) the outcome you are seeking.

Step 3: Syndy Review

Our moderation team will review the dispute within 5 business days. Both parties will be invited to submit evidence. We may request additional information.

Step 4: Decision

Syndy will issue a decision. This may include: (a) full or partial refund; (b) re-delivery requirement for Providers; (c) account action against either party. Decisions are final within the Platform process.

External Routes

Nothing in this process prevents you from pursuing claims through the courts or relevant UK consumer protection bodies (e.g., Trading Standards, Citizens Advice).

Contact

Dispute queries: support@syndy.co.uk